FAQ's
What is Groomiist?
Groomiist is emerging online store for all kinds of personal care related products.
Where are the offices of Groomiist located?
HQ is in Arnstaedter Strasse 50, Erfurt, Thüringen, 99096, Germany, while the orders are shipped from our warehouses located across India.
How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email ID confirming the order.
How do I check my order status?
We will ship within 24-72hrs of receiving the order. We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive an email from us within 72hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.
Is it safe to use my Credit Card Online at Groomiist.com?
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issues in India and we accept Debit cards of all banks issued in India. International credit/debit card. All your transactions online are protected & secured by SSL (secure socket layer) technology. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.
What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 72 hrs and the money will be returned to you in the same mode by which the payment was made (i.e. Credit Card or NEFT) within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.
Are there any other hidden charges like Octroi or Entry tax?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
Do you’ll deliver products Globally?
Yes, we ship products Globally the site is accessible to all and we do take orders from around the world.
Is it mandatory to register before placing an order?
You can place your order by just providing us with your email address. However, it is recommended that you register with us in order to receive timely offers and to maintain your Wish list and account details.
How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 3 to 7 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach.
Who pays for the shipping charges?
We provide Free Shipping on all otherwise mentioned.
What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
What options do I have while making payment?
We accept payments by debit or credit card and also through Net Banking.
Credit Cards & Debit Cards – We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards and we accept Debit cards of all banks issued in India.
Net Banking – We Accept Axis Bank, Bank of Baroda (Retail & Corporate Banking), Bank Of India, Bank of Maharashtra, Canara Bank, Corporation Bank, Citibank, Deutsche Bank, Federal Bank Fed Net Banking, HDFC Bank, ICICI Bank, IDBI i Net Banking, IndusInd Bank, ING Vysya Bank Ltd., Jammu & Kashmir Bank, Karnataka Bank, KarurVysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank Of Commerce, Punjab National Bank, The Bank Of Rajasthan, Royal Bank of Scotland, South Indian Bank, State Bank Of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore, Syndicate Bank, Tamilnadu Mercantile Bank Ltd., Union Bank Of India, Vijaya Bank, Yes Bank.
