Returns & Refunds
Empty Box Returns
Please get in touch with us within 24-hours from the time of delivery. We will co-ordinate with our courier partners and try to locate your product soon.
Exchanges
Groomiist does not offer cash refunds. In case of returns customers have the following two options:
- Get equivalent amount as Groomiist store credit to be used on any future purchase at Groomiist
- In case of damaged or incorrect merchandise, Groomiist would ship the correct product upon receipt of the damaged or incorrect merchandise from you
Customers will have to bear the return shipment and packaging costs.
Refunds Issued through
Product replacement – In case of damaged or incorrect items Groomiist would replace it with a new one, upon receipt of the returned item
We do not provide cash refunds.
Price Changes
Groomiist provides price protection for items during shipment, during refund and during returns. Therefore, in case price of a product falls during that period, we still consider the sale price as the consideration to be refunded.
| Common issues | Solution |
| Payment gone through on your card, Order conformation not received | Please contact customer service Contact us page |
| Courier partners tracking website says delivered, order not received | Please read Non receipt of Order beyond delivery date |
| You receive a damaged or incorrect order | Contact customer service |
| You have received a part of your complete order, or items in your order are missing | Please contact customer service and we will arrange for completing your order as soon as possible. |
| Your order has missing parts or accessories | Please contact customer service and we will arrange for completing your order as soon as possible. |
Tracking Returns
Customers can track the status of their returns by emailing us at care@Groomiist.com or call us at 1800-212-6363.
Customers can also track their Returns by logging into their Account.
